Refund policy

Return & Refund Policy

Effective Date: 01 August 2026

At The AMB Mart Gift Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged or defective.

  • You received the wrong product.

  • The product is significantly different from what was ordered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with all original packaging, tags, and accessories.

  • Be accompanied by proof of purchase (order confirmation or invoice).

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or customized products.

  • Gift cards.

  • Clearance or final sale items.

  • Products that have been used, damaged by the customer, or are not in their original condition.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging (if damaged).

  • A brief description of the issue.

4. Return Process

To request a return:

  1. Email us at theambmart@gmail.com with your order details.

  2. Wait for our return authorization and instructions.

  3. Pack the item securely and send it to the address provided by our support team.

Please do not return products without contacting us first, as unauthorized returns may not be accepted.

5. Return Shipping

  • If the return is due to our mistake (wrong item, damaged, or defective product), we will cover the return shipping cost where applicable.

  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

Shipping charges paid during the original purchase are generally non-refundable unless the return is due to our error.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5–10 business days.

  • The refund will be issued to your original payment method.

  • Processing time may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit/debit card provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact us.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return after receiving the item, subject to this policy.

9. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrectly delivered

If you need an exchange, please contact us with your order details.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

The AMB Mart Gift Store

Email: theambmart@gmail.com

Phone: +91 9417 147315

Address: Ghumiar Basti, Patran, Punjab – 147105, India